icon-account icon-glass
FREE SHIPPING WORLDWIDE ON ALL ORDERS OVER $100AUD USE CODE 'SHIP100'

Return Policy


RETURN POLICY
  • You can return any full price item within 21 days of purchase for an e-Gift Card only.
  • All returns will automatically be issued an e-Gift Card that will allow you to make a purchase storewide.
  • We don't offer refunds for change of mind.
  • Buyers are responsible for return shipping costs. 
CONDITION OF RETURN
  • Items must be returned within 21 days of purchase.
  • Return merchandise must be unused and in its original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • All sale or discounted items cannot be returned.
  • Customers who received incorrect items or products with a manufacturing fault, please contact us with in 7 days of purchase along with photographic proof. Incorrect or manufacturing fault merchandise must be unused in its original packaging and returned within 21 days of purchase to be considered for a full refund.
RETURN PROCESS
  • Send an email to enquiries@bytheseaco.com within 7 days of receiving your order and let us know your reason of returning and your order number.
  • Each case will be handled differently according to our return policy. 
  • All returns will be assessed and we will notify you if your return has been accepted. Un-returnable items and/or returned items which do not satisfy the above Condition of Return will not be accepted and will be RTS to the customer.
  • Please allow us 3 working days to respond back to your return request.